Ivor O’Connor

August 4, 2013

Triple AAA Blues

Filed under: Uncategorized — ioconnor @ 10:54 pm

I got a flat tire today. I’ve never had to use my spare tire before. Didn’t even know if there was a spare tire. There was. A little donut. Couldn’t get the jack out though. It seems welded in place. (Probably a trick to it but oh well.) So I call triple AAA.

I do not carry my triple AAA card with me. I figure they have me in their records. They did not! Not via name. Not via address. Not via car. Not via drivers license. Not via phone number. The guy tells me to talk with his supervisor and then puts me through the voice mails system which tells me I must wait until Monday and hangs up.

I try it again. I get the same results with a different person. They can’t even look me up through my insurance number.  (I DO carry my insurance card in case I get pulled over.) Triple AAA apparently does not cross reference the insurance number to the membership number. (Unless it is to harass me about having to discontinue my insurance unless I renew my membership, then they somehow cross reference. A less cynical person might be outraged about Triple AAA but I’ve long since crossed that cynical line.) However while looking through my emergency packet to hand to the police when I get pulled over I find a photocopy of a very old expired photocopy of a membership card. Right before she blows me off. She politely looks that up and and tells me I am in the system after all. Apparently they had my name spelled with one character off and that is enough to deny me service. (I then asked her to go back and tell me what is on record for my address, my drivers license, my phone number, etc., and all was correct. So I asked why did she and the other person asked for all that if they were not going to use it…? I suspect they like to see people stranded on the side of the road squirm as they deny everything.) As I was about to pass my phone to the Triple AAA truck that happened to be beside me taking care of another person they hung up…

This Triple AAA truck in the same parking lot had been waiting for me. When Triple AAA disconnected me he said sorry he can’t wait any longer and had to leave. Furthermore he was sorry he could not call them himself. Apparently Triple AAA made that illegal recently. Triple AAA found it too expensive if they made their service accessible. So you can not flag down a Triple AAA truck and get service. If you have no phone you might as well not be paying for Triple AAA service. Again I’m not shocked. Insurance companies and banks always have the tallest most extravagant buildings in every city throughout the world. They didn’t get them by being honest.

The third call is wonderful. They know who I am before I start talking. I give them my address. They say a Triple AAA truck will be there in 30 minutes. The Triple AAA truck got there in about 20 minutes. Unfortunately he is missing the adapter to his air hose and must wait for another truck before he can fill my donut tire! Really! Seriously!! I waited a few minutes to give him time to possibly get his stuff together and find it. But when he comes over to talk I hand him an adapter. (I had bought a bunch of fittings for my new air compressor and still had them in the car.)

I now know the secret of getting the tire jack out. I now also have a flat fixer and a battery powered tire pump in with the donut. First and foremost though I am putting an automatic quarterly reminder in my calendar to call Triple AAA to make sure they can find my records. I will also put copies of the membership card in my emergency kit and my spare tire compartment.

Does Triple AAA go through their membership records and change your data on purpose so the agents can not find your records? Or are the agents trained not to find customer records unless they have their card number? Either way Triple AAA needs auditing. On an ongoing basis with huge penalties paid to watch dog institutes.

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