Ivor O’Connor

April 23, 2010

DELL Warranty Extension?

Filed under: Uncategorized — ioconnor @ 5:27 pm

Just say NO!

The problem with Dell is their customer support and the fine print of their contracts. Essentially it is so time consuming to deal with them over the phone that unless your time is worthless to you’ll be losing money and large portions of your life. Their support system will route you between different departments for hours. And they will ask you the same questions repeatedly. They will then lose the connection and you’ll have to start all over. Or they’ll put you on hold for hours until you hangup. Basically it’s a racket, like any insurance is, that is meant to get money for nothing.

Look at it another way. The only thing you should be buying from a place like DELL are cheap laptops for about $500. These are throwaway machines. They’ll last for a year of use and then be retired to the desktop to act as internet radios, connectors for magic jack, and dumb machines to interface with scanners, printers, and other hardware that does not work with *nix. There’s no need to spend $100 or $200 on insurance for these machines and then 10 plus hours trying to get Dell to honor their end of it.

All those poor fools who don’t take the time to build their own higher end computers, if they are really needed, deserve Dell. If you are reading my posts however you are too intelligent to waste money on Dell…

This was all triggered by an email I received today:

Please be advised that your Limited Hardware Warranty1 contract on one or more of your systems expires soon. After that time you will no longer be able to receive service and support assistance through your Dell warranty and support package to help quickly and cost-effectively resolve hardware issues.

To help avoid costly out-of-warranty repairs we encourage you to extend your Limited Hardware Warranty
1 and service package. We can assist you with identifying which service contracts are up for renewal and provide you with the option of extending your contracts to continue receiving the benefits of extending your services and warranty through Dell.

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